To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Testimonials
Ginger Grant, 11/14/2020
3rd times a charm!! We had repairs done on our Jeep at a dealer.... what a nightmare! The folks at Black Bear were just as puzzled at finding why it wouldn't turn over but persevered and also found all the things the previous repair place said they fixed but didn't. Black Bear fixed ALL my issues and glad to say the check engine light is staying off for the first time in 6 months! I should have gone here first. Everyone there was amazing and I would send anyone that asked, to go there!
